Service Directory
Discover the wide range of facilities and services available at KAA airports to make your journey comfortable and convenient.
Services at Our Airports
Comprehensive facilities and services designed to make your journey through KAA airports comfortable, convenient, and enjoyable.
Airport Lounges
Premium lounge access with comfortable seating, refreshments, and business facilities at JKIA Terminal 1A and 1B.
Banking & Currency Exchange
Bureau de change and banking services available across all terminals with competitive exchange rates.
Dining & Restaurants
A variety of restaurants, cafés, and bars offering local and international cuisine to suit every taste.
Duty-Free Shopping
Shop for electronics, fragrances, fashion, and souvenirs at our duty-free outlets in international terminals.
Accessibility Services
Comprehensive assistance for persons with reduced mobility, including wheelchairs, dedicated lanes, and trained staff.
Medical Services
24/7 medical clinics and first-aid stations staffed by qualified healthcare professionals.
Prayer Rooms
Dedicated prayer and reflection rooms available for all faiths in quiet, comfortable settings.
Free Wi-Fi
Complimentary high-speed wireless internet available throughout all terminal buildings.
Parking
Secure short-term and long-term parking with CCTV monitoring and 24/7 security personnel.
Ground Transport
Taxis, ride-hailing services, bus connections, and the JKIA Express Railway link to Nairobi CBD.
Car Hire
On-site car rental desks from leading providers for your convenience upon arrival.
VIP Terminal
Exclusive VIP terminal services for dignitaries and premium travellers with dedicated check-in and immigration.
Frequently Asked Questions
Quick answers to common questions about baggage rules and airport security.
Baggage allowance varies by airline and ticket class. Most international carriers operating from JKIA allow 23–30 kg for checked baggage in economy class and 7–10 kg for carry-on. Always check with your airline for the exact limit before travelling.
Need Assistance at the Airport?
Contact our customer service team or learn more about our passenger guide.